Cipher NOVA Home Base

HOW LONG WILL MY PACKAGE TAKE?

Orders are fulfilled and shipped out within 3-5 business days (excluding weekends and holidays). Some orders may take longer to fulfill depending on availability. Once your order is shipped, arrival can take another 3-5 business days. 

ORDERS RETURNED WITHIN 30 DAYS

All items purchased from must meet the following requirements to be eligible for a refund or exchange. There are no exceptions:

• Item(s) must be in original, brand-new condition.
• Item(s) must be shipped back within 30 days of the original delivery date.
• Any glass damage must be reported within 72 hours of delivery.
  
  
• Return shipping is not included in the purchase agreement and is covered by the customer. Understand this also does not include any repayment for faster shipping ordered on the initial order. Headshop.com strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless it can be tracked and is insured.
  
  
• If a package is lost or damaged in transit, we cannot accept receipt of the return and no refund will be given.
  
  
• All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.Providing that all of the above conditions are in verifiable order, this would be a full refund or the exchanged merchandise sent out.