Refund policy

RETURNS & EXCHANGES

Thank you so much for buying from Florava Pure. We appreciate your business. If you are here, however, it would suggest there is a problem. We are happy to help.

It is an excellent idea to do your research before buying any product online. Due to the nature of our products, no returns or exchanges can be made on items that have been used in any way whatsoever. Our amazing staff is more than happy to answer questions ahead of your purchase, so please do not hesitate to ask. We will do our best to make sure you have all of the information you need.

ORDERS RETURNED WITHIN 30 DAYS

All items purchased from Florava Pure must meet the following requirements to be eligible for a refund or exchange. There are no exceptions:

• Item(s) must be in original, brand-new condition.

• Item(s) must be shipped back within 30 days of the original delivery date.

• Any glass damage must be reported within 72 hours of delivery.

• Return shipping is covered by the customer. This does not include repayment for expedited shipping from the initial order.

• Florava Pure strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless they can be tracked and are insured.

• The customer agrees to a 20-50% processing fee for items that have been opened, tampered with, or have broken factory seals.

Florava Pure, at its sole discretion, reserves the right to refuse any return or exchange and/or may require more information to ultimately allow a return or exchange. All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.